At Alloweek, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.
Please review our Refund & Returns Policy below.
1. Return Eligibility
You may request a return within 30 days of receiving your electric scooter or accessories.
To be eligible for a return:
-
The item must be unused and in the same condition that you received it
-
The scooter must not show signs of damage caused by misuse, accidents, or unauthorized modifications
-
The item must be returned in its original packaging
-
Proof of purchase (order number or receipt) is required
We reserve the right to refuse returns that do not meet these conditions.
2. Non-Returnable Items
The following items are not eligible for return:
-
Products damaged due to improper use, accidents, or negligence
-
Normal wear and tear parts (such as tires, brake pads, etc.)
-
Items returned without original packaging
-
Clearance or final sale items (if applicable)
3. Return Process
To initiate a return, please contact us first at:
Please include:
-
Your full name
-
Order number
-
Reason for return
-
Photos or videos (if the item is damaged or defective)
Our customer support team will respond with return instructions and the return shipping address.
Do not send items back without receiving return authorization.
4. Return Shipping
-
Customers are responsible for return shipping costs unless the product is defective or damaged upon arrival.
-
Original shipping fees are non-refundable.
-
We recommend using a trackable shipping service, as we are not responsible for lost or damaged return shipments.
5. Damaged or Defective Products
If your scooter arrives damaged or has a manufacturing defect:
-
Contact us within 7 days of delivery
-
Provide clear photos or videos of the issue
-
We will evaluate the case and offer a replacement, repair, or refund as appropriate
Alloweek covers shipping costs for verified defective or damaged products.
6. Refunds
Once we receive and inspect your returned item:
-
You will be notified via email
-
If approved, your refund will be processed to your original payment method
-
Refunds typically take 5–10 business days to appear, depending on your bank or payment provider
If your refund is delayed, please contact your bank or payment provider first.
7. Order Cancellation
-
Orders can be canceled within 24 hours of purchase for a full refund.
-
If the order has already been shipped, cancellation is no longer possible and the standard return process will apply.
8. Exchanges
We only replace items if they are defective or damaged.
If you need an exchange, please contact us at [email protected].
9. Contact Us
If you have any questions about our Refund & Returns Policy, please contact us: