Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Orders are typically processed within 1–3 business days. Standard shipping usually takes 5–10 business days, depending on your location. You will receive a confirmation email with tracking information once your order has been shipped.
To create an account, click the “Account” or “Sign Up” button at the top of our website. Enter your email address, create a password, and complete the required information. Once registered, you can manage orders, track shipments, and save your details for faster checkout.
If your order has not yet been shipped, please contact us immediately at [email protected] with your order number and updated address. Once an order has been shipped, we may not be able to modify the shipping details.
After your order ships, you will receive a confirmation email containing a tracking number and link. You can use this information to monitor your shipment status at any time.
No. Shinic does not store your credit card information. All payments are processed through secure, encrypted payment gateways to ensure your personal and financial information remains protected.
Sales tax is applied where required by law, based on your shipping destination. The exact amount of tax (if applicable) will be calculated at checkout.
We currently ship to select countries and regions. Shipping availability will be shown at checkout. If you are unsure whether we ship to your location, please contact us at [email protected].
Depending on product availability and warehouse locations, your order may arrive in multiple packages. If this happens, you will receive separate tracking numbers for each shipment.
If you need to swap an item
Returns and Exchanges
We accept returns within 30 days of delivery, provided the item is unused and in its original packaging with all components included. For full details, please review our Refund & Returns Policy page or contact us directly.
We sincerely apologize for the inconvenience. Please contact us at [email protected] within 7 days of delivery and include your order number and photos of the item received. We will resolve the issue as quickly as possible.
If your order arrives damaged, please email [email protected] within 7 days of delivery with your order number and clear photos of the damage. We will evaluate the situation and arrange a replacement or refund if necessary.
Once your return request is approved, we will provide you with the correct return address and instructions via email. Please do not send items back without authorization.
You can reach our customer support team by emailing [email protected]. We aim to respond to all inquiries within 24–48 business hours.
If you notice an error in your shipping address, contact us immediately at [email protected]. We can update the address if the order has not yet been shipped. Once shipped, changes may not be possible.
Orders can be changed or canceled before they are processed for shipment. Please contact us as soon as possible at [email protected]. If the order has already shipped, you will need to follow our return process.
Pre-orders may be available for select items. If pre-order is offered, it will be clearly indicated on the product page. If an item is sold out and no pre-order option is listed, please contact us to inquire about restock availability.